HELLO, I'M
Jesse Shafer
YOUR DATA SAFETY AND SECURITY IS MY PASSION.
About Me
Ever since I can remember I have always been fascinated by technology. I remember instinctively running down to my mailbox at the beginning of every month to retrieve EGM (Electronic Gaming Monthly). I didn't know it then but I know for sure now that my dreams would come true and I would be involved with helping and protecting everyday users of leading edge technology.
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I started out my work experience in retail as a Department Manager while working for a degree in Graphic Design at Ohio University. Long story short I left OU with only a few credit hours left to finish and pursued a full time career in administrative and operations management. Throughout several years I've been able to work for wonderful and leading edge technological companies such as Amazon, Ohio State University, Lowe's, Home Depot, Trinity Health, and PNC Bank. I committed to working full time all while going back to school at DeVry University full time and pursuing my dreams of finishing school while raising four awesome children. I now have an associates and bachelors degree in Computer Information Systems with a specialization in Cyber Security Programming.
After putting away countless hours in as a contractor, I'm am now working as an FTE at WOW! internet and cable as a NOC Technician. I have achieved many goals and have plans for reaching so many more. Feel free to visit my web portfolio where we can share and converse in our passion about technology and cyber security. Let me take you along the journey and the new skill sets I have acquired and adapted with so far.
Thank you,
Jesse
Phys204 Final
Project Deliverable
ASSOCIATES of APPLIED SCIENCE with HONORS
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BACHELORS of APPLIED SCIENCE with HONORS Graduated Magna Cum Laude
NETW200 Final
Project Deliverable
Subnetting
NETW 190 Final
Project Deliverable
CEIS114 Final
Project Deliverable
CIS355A Final
Project Deliverable
CEIS110 Final
Project Deliverable
SEC290 Final
Project Deliverable
CEIS106 Final Project Deliverable
SEC285 Final
Project Deliverable
CEIS101 Final Project Deliverable
CIS247C Final
Project Deliverable
About
MY BACKGROUND
Always having a calling for creativity, and a strong passion for Information Technology, Database Management, and Cyber Security, along with all things IoT, I have the creative skill set, professional background, and motivation necessary to be an important asset to any collaborative team. As a goal oriented, self-motivated team player with excellent communication, I envision an exciting future in the industry of Information Technology. Browse my site to see all that I have to contribute.
Education, Awards & Societies
Bachelor of Applied Science
Magna Cum Laude
Major: Computer Information Systems
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​College of Engineering & Infomation Science
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Concentration: Cyber Security Programming
GPA 3.7/4.0
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Associates of Applied Science
with Honors
Information Systems And Networking with a concentration in Programming
GPA 3.8/4.0
Dean's List Summer 2019
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Dean's List Fall 2019
Dean's List Spring 2020
Dean's List Fall 2020
Dean's List Summer 2021
Dean's List Fall 2021
Dean's List Spring 2022
Dean's List Fall 2022
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Coming soon on week 6
IEEE
Institute of Electrical and Electronics Engineers
(Student Member)
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Member of the NSLS
The National Society of Leadership and Success
The Cyber Security Hub
Experience And Skills
BOSS/NOC technician for WOW! (Business Operations Support Specialist)/ (NOC Technician)
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Provides Tier 2 level of support for all of WOW! in various networking fundamentals related to routers, switches, LAN, MAN, WAN, DS3, OC-x, CSU/DSU and other CPE.
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Holds a high understanding of local, long-distance and toll free telephony, recognize and assist in resolving LNP porting, LIBD, PAC, telephony features, VoIP, and customer premise equipment.
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Is proficient in providing observed security, infection, DoS issues and recommend resolution steps.
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Proven skills in gathering data and preparing reports to measure the effectiveness of our service and support activities for customer review as required by management.
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Holds professional knowledge of Business products (HSD, Email, Web Hosting, Voice, CATV, SIP and HICAP) including diagnosis, troubleshooting, consulting, problem escalation.
Information Technology Support Specialist
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The Ohio State University Wexner Medical Center
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Hardware/Software IT break fix for Doctors/ residents, nurses, and administrative staff in Networking LANS, port, switches, racks, RA’s, unified communications, Cisco phones wired and wireless 8821s, eServices, SolarWinds, Citrix, Epic, VMWare Horizon, Medical Equipment, CrowdStrike, Semantic endpoint protection (SEP), encryption keys/recovery, WoWs, Martti, CT scanners, patient label printers, audio conference technician, reimaged of Dell, MacBook Pro, iPads, zebra and Fujitsu scanners, Android products, software t/s in Outlook, Office 365, windows 10, Zoom, Teams, webEx and many others.
Technology Operations Tier II
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Trinity Health First Choice at Mt. Carmel
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Assisted in oversight and development of all EPIC software bundles, Microsoft Office, Trinity Health, Citrix, Imprivata software, Hardware, information systems technical infrastructure for IHA including data center operations, the physical and virtual server environment, storage, LAN/WAN, end-user devices, and telephony infrastructure.
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Effectively assisted team members across the IT Department to ensure a high level of end-user support and satisfaction through the Service Now Ticketing system
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Assisted in numerous HP PC builds/imaging/renaming, recalibrations of Honeywell scanners, software pushes for Topaz signature pads,HP monitors and mini-elite desktop PC’s, HP laptops, Microsoft Surface Go’s pads, Big boards/Grease-boards, Cisco phones, update Zpl-file software on Zebra specimen/ patient printers (ZD620, ZD410, ZQ610, QLn220,) rebuild old and new WOW stations, fingerprint readers, palm scanners, iPads, Zebra TC51 VoLTE Phones for reimage and repairs.
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Provided consistent support to the leadership team with innovative and proactive recruitment, while maturing development and retention of high-level talent for respective teams.
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Assisted in IP configuration, naming, pinging, and octet matching for printer communication through Kuiper and many other networking devices.
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Aware of personal information safety measures, including information security, contamination prevention
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Proper PPE practices in OR, ER, Cath Labs, Radiology, surgery, and proper COVID prevention measures.
Information Technology Help Desk Analyst
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Ascena Retail
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Responsible for fielding calls directly from 3700 retail stores and corporate associates to troubleshoot issues related to desktop, POS, password resets, and hardware technologies.
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Fielding and assisting 1000’s of Hardware and Software T/S issues including iOS, Windows, routers, switches, wired/wireless connections, Cable testing by process of elimination, cable management, LAN/WAN/Wi-Fi connection problems, registers, printers, scanners, and copiers.
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High experience in utilizing a ticketed system while providing exceptional customer service
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Administrative and remote access to Agent Dashboard, SAP, DOM, Atlas, SolarWinds, Pinger, Manhattan, and many others.
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Excellent written and verbal communication skills
Bank Teller/ Personal Banker
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PNC BANK
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Recruited/assisted 100s of New clients being a strong brand ambassador while building strong customer relations
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Successfully contributed to projected goals as the Districts leading Bank in transactions and customer traffic overall.
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Achieved projected forecast each week by utilizing job tools and technology provided for sales quota.
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Prevented several fraudulent situations by implementing processes, tools, and techniques for detecting, addressing potential warnings.
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Reduced customer turnover by providing solutions and supporting clients on a variety of technological digital and online tools and resources, allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.
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Earned a 100% satisfaction rate for two months by providing exceptional customer service while accurately performing high volume customer banking transactions.
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Passed numerous bank Audits while educating customers on new technology and developing secure banking practices.
Assistant Store Manager/ Department Manager
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Lowe's Companies, Inc.
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Awarded the 2Million Dollar Club for achieving a forecast over 2 million YTD in 2014, 2015, and 2016.
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Reduced overall shrink by 14%
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Appointed team manager of the Safety Team, Green Team, and Inventory Team for 9 years.
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Achieved and met the yearly Inventory Audit for 5 consecutive years (lowest in the district region)
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Worked and planed diligently with store manager on surpassing corporate sales forecast
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Conducted a time management study through a class program called EMPT and summited proposals to senior management.
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Inventory Team, Safety Team Member, Green Team Shrink Prevention Member, Power Equipment OSHA and Hazmat certified through LLC (Lowes Learning Center), Trained Lowes Hero’s Community Involvement, Contractors Day Participate
Skills and abilities: what i have to offer over others.
management abilities and skills:
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Great self-esteem
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maintaining a positive attitude toward learning, growth and criticism
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Having initiative and persistence to finish any or all tasks given
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Developing a close knit team
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being adaptive in a constant changing work environment
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Recognition and respect for personal diversity and differences
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lead by example
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Teamwork skills:
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communication is key
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understand and work within the culture of a group
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respect and listen to the ideas and opinions of others
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include everyone
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support others ideas/ decisions
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seek a team solution
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work well with all/ anyone
Interests & Hobbies
OUT OF OFFICE
Wood working
kayaking
Travel
cooking
drawing /painting
sculpting
fishing ​
hunting
remodeling
computer design/build
gaming
programming
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